Our complaints process

We're here to find out what works and what doesn't in local health and social care services. We also welcome feedback about our own services to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

If you need this document in an alternative format please contact info@healthwatchnewcastle.org.uk or call freephone 0808 178 9282.