1. Our Safeguarding Policies

    Report -

    Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.

  2. Our Whistle Blowing Policy

    Report -

    Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner.

  3. North East Ambulance Service: Experiences in Gateshead & Newcastle

    Report -

    Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
    Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
    - Reliability, Availability, and Responsiveness
    - Delivering a High Standard of Care
    - Integrity and the Alignment of Words & Actions
    - Patients’ Safety

    Our full report is available to read here

  4. Accessing and using GP services in Newcastle

    Report -

    Healthwatch Newcastle (HWN) engaged with autistic people and people with a learning disability to understand their experiences accessing and using GP services in Newcastle. GP Practice Managers across Newcastle were invited to share information around their processes for requesting and implementing reasonable adjustments and their capacity to make requested adjustments. Read our full report here :-

  5. Dentistry in Newcastle & Gateshead

    Report -

    Health and Social Care Committee inquiry into
    NHS Dentistry Submission

  6. Getting Vaxed: Understanding User Experiences of the COVID-19 Vaccination Process in Newcastle upon Tyne

    Report -

    Healthwatch Newcastle engaged with local people to understand their experiences booking and
    receiving all of their Coronavirus vaccination(s). The project was prompted by feedback from a
    small number of local residents who shared their experiences of the Coronavirus vaccination
    process. Read the full report here :-

  7. Annual Report 2022-2023

    Report -

    Read our annual report and all that we have done through the year as your local Healthwatch.

  8. Decision Making Policy

    Report -

    This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead.

  9. Committee meeting – Healthwatch Newcastle

    Report -

    Minutes of the committee meeting held on 24th May 2023

  10. Committee meeting – Healthwatch Newcastle

    Report -

    Minutes of committee meeting held on 16th August 2023