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From October to December 2015 we asked service users, their carers and relatives, and also social workers, what they thought about home care services in Newcastle. We also interviewed the commissioners of home care services and met with several local voluntary and community sector organisations. -
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From September 2015 to January 2016 our young people’s group designed and delivered a mental health questionnaire aimed at young people in the 13—25 age range. The aim was to get a better understanding of the main issues young people face regarding mental health, and if schools and colleges are offering enough support to young people around these issues. -
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During late 2015 and early 2016 we carried out a large scale survey of service users, carers and relatives, and home care workers to gather their feedback on various aspects of home care services. Newcastle City Council took on board six of our ten recommendations when drawing up new care provider contracts. -
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From July to December 2015 we carried out research into what people want when booking a GP appointment in Newcastle. A discrete choice experiment survey was developed in partnership with Northumbria University. -
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This listening event in November 2015 enabled people to meet and talk with the organisations that plan and provide local social care and health services. -
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We presented some major research projects, including local home care services, people’s preference when making a GP appointment and young people’s attitude to dental care, inviting people to think about the next steps. Delegates also shortlisted Healthwatch Newcastle’s priorities for 2016—17. -
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Our annual report for 2015–16 describes the work we have done over the last year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
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This listening event in July 2016 enabled people to meet and talk with the organisations that plan and provide local social care and health services. -
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In spring 2016 we carried out a mystery shopper exercise on the NHS Choices dentist profile pages for the 42 dental practices in Newcastle upon Tyne. -
Advice and Information -
How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost. -
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Agendas, notes, and minutes for our committee meetings and annual general meeting. -
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This report builds on our ‘Don’t box me in’ report. Young people and their parents/carers were asked how easy or difficult it was for young people to access health services in Newcastle and Gateshead. -
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Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
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In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.
We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally. -
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Six GP practices in Outer West Newcastle - Denton Park Medical Group, Denton Turret Medical Group, Newburn Surgery, Parkway Medical Group, Throckley Primary Care Centre and Westerhope Medical Group - partnered with Healthwatch Newcastle to run a survey gathering patients’ views on additional services, accessing the practices and how COVID-19 affected their experience. -
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Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support. -
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Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health. -
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Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
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In 2012 adults around 459,000 adults smoked in the North East. Now it’s around 325,000 – a drop of around 134,000.
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Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
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Volunteering with Healthwatch can help develop skills, gain experience and make a difference. Volunteers play a vital role in helping people have their say on health and social care. -
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A concern about the impact of the COVID-19 related lockdowns of 2020—21,was a recognition that restrictions had made life particularly difficult for families experiencing domestic abuse. Healthwatch Newcastle's Committee chose this as a priority piece of work to explore in greater detail. -
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At Healthwatch Newcastle we listen carefully to what we hear from the community, from VCSE organisations and from Health and Social Care services to identify the matters that are the common challenges people are facing or are the most prominent within our local communities. Using this information we are able to continually identify our areas of focus for the coming months. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Healthwatch Newcastle is here to get your views on health and social care. When we know what matters to you, we can improve health and social care services, together.
We’re here to show that when people share their experiences, they can make change happen. We also offer practical services, support, and advice to improve services. -
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Meet the Healthwatch Newcastle team! Find out more about the Committee, including personal profiles and the Committee register of interests. -
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We have a small and dedicated team of staff at Healthwatch Newcastle, with most of us working part-time. Our staff come from a wide variety of backgrounds, from business management to social work, acute medicine to youth engagement and more. A common interest in improving health and social care services brings all of our staff together, and every member of our team brings us new insight. -
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How your feedback has helped improve services locally. -
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Check out our top tips and guidance to help you through the process. -
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Privacy Statement -
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We use cookies on our website to make your experience as easy and simple as possible. -
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We are committed to making sure all our information is clear and accessible for everyone. -
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These terms and conditions tell you how the Healthwatch Newcastle website is managed and how you are protected when you are using our site. If you do not agree with these terms, you should leave the site immediately. -
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Have you used dental services in Newcastle and Gateshead since March 2020? -
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You have the power to help make change happen. -
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Our joint Annual General Meeting with Healthwatch Gateshead is being held to celebrate our recent work -
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The government has announced a Plan B for England to tackle the spread of the Omicron variant. What does that mean for us? -
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Agendas, notes, and minutes for our committee meetings and annual general meeting. -
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With Christmas just around the corner, we're reminding patients to order and collect repeat prescriptions in good time for the holiday period. -
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