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Advice and Information -
Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
Blog -
We’ve teamed up with Newcastle Carers to hear your experiences of caring for someone during the COVID19 pandemic and understand what services you would like in the future. -
Blog -
We wanted to gain a greater understanding of carers’ experiences during the COVID-19 pandemic. We included a short evaluation for people who had used Newcastle Carers’ services. -
Report -
During the summer and autumn of 2016 we gathered people’s experience of education, health and care (EHC) plans in Newcastle. This report on the findings includes 12 recommendations. -
Report -
During late 2015 and early 2016 we carried out a large scale survey of service users, carers and relatives, and home care workers to gather their feedback on various aspects of home care services. Newcastle City Council took on board six of our ten recommendations when drawing up new care provider contracts. -
Report -
During autumn 2017 Healthwatch Gateshead and Healthwatch Newcastle gathered the views and experiences from people, and their carers, who have been through the NHS continuing healthcare (CHC) process. -
Report -
This report builds on our ‘Don’t box me in’ report. Young people and their parents/carers were asked how easy or difficult it was for young people to access health services in Newcastle and Gateshead. -
Report -
We wanted to gain a greater understanding of people’s experiences of caring during the COVID-19 pandemic and in accessing information and support. We included a short evaluation for people who had used Newcastle Carers’ services. -
Report -
We compared the findings from two surveys of carers — one in Newcastle and one in North Tyneside. Our report looks at the similarities and differences in carers' needs in the two local authority areas during the COVID-19 pandemic. -
Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
News -
Healthwatch Newcastle welcomes our newest recruits and volunteers -
Blog -
Volunteering with Healthwatch can help develop skills, gain experience and make a difference. Volunteers play a vital role in helping people have their say on health and social care. -
Report -
A concern about the impact of the COVID-19 related lockdowns of 2020—21,was a recognition that restrictions had made life particularly difficult for families experiencing domestic abuse. Healthwatch Newcastle's Committee chose this as a priority piece of work to explore in greater detail. -
Blog -
Our joint Annual General Meeting with Healthwatch Gateshead is being held to celebrate our recent work -
Blog -
Jon Knight becomes the Chair of Healthwatch Newcastle Committee -
Blog -
Our confidential signposting and information service can help you find the answers you need. We have helped people with many queries from patient transport to hospital to finding social care support. We can also make referrals to the Patient Advice and Liaison Service (PALS) and Independent Complaints Advocacy (ICA) on your behalf. -
Blog -
Tell Us North is a community interest company (CIC) in the North East of England. It has three new job vacancies that will support the delivery of the Healthwatch Gateshead and Healthwatch Newcastle contracts. -
Blog -
All the news and views from Healthwatch Newcastle this September -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meetings. -
Blog -
October is going to be a busy month in the Healthwatch Newcastle and Gateshead office, as we’re planning more outreach, engagement, and activities than ever before… we’re out and about at a few events this month so come and meet the team! -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
The 2013–14 annual report outlines how we work with Newcastle communities and statutory and voluntary and community organisations to ensure “outstanding social care and health services for all”. You can read about all our activities, including how our volunteers helped us with GP ‘mystery shopping’ and how we gathered local opinions and experiences of health and social care. A summary of this annual report is also available. -
Report -
The annual report for 2014–15 sets out how we have continued to build on our commitment to outstanding social care and health services for all in Newcastle upon Tyne, it also outlines our refreshed strategic priorities and key goals for 2015–16. -
Report -
Our annual report for 2015–16 describes the work we have done over the last year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
Report -
This annual report covers our research into residents' involvement in care homes and the experiences of children and young people's with special educational needs and disabilities (SEND). -
Report -
Our annual report detailing our work for the financial year 2017-18. -
Report -
Our annual report detailing our work for the financial year 2018-19. -
Report -
Our annual report detailing our work for the financial year 2019-20. -
Report -
Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
Report -
Our annual report for 2021–22 outlines Healthwatch activities over the year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
Report -
This is a copy of our Record Keeping and Retention Policy -
Report -
Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with. -
Report -
Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner. -
Report -
Read our annual report and all that we have done through the year as your local Healthwatch. -
News -
We are delighted to announce that the time has come for our much-anticipated Annual Joint Meeting, and we cordially invite you to join us for this significant event. This gathering serves as a valuable platform to strengthen our collaboration, share insights, and align our efforts for continued success.
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Report -
This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead. -
News -
Read all our Monthly Newsletters for 2023 , stay up to date with activities of your local Healthwatch. -
News -
Celebrating Success: A Heartfelt Thank You for Making Our Annual Joint Meeting a Triumph! -
News -
Healthwatch Newcastle proudly announces the appointment of Afsana Begum as their dynamic new Research and Engagement Manager. Armed with an impressive degree in Public Health, Afsana brings a wealth of knowledge and experience that will further invigorate the organisations' commitment to enhancing the health and well-being of individuals accessing health and social care services in Newcastle and Gateshead. -
Report -
Minutes of the committee meeting held on 24th May 2023 -
Report -
Minutes of committee meeting held on 16th August 2023 -
News -
Read all our Monthly Newsletters for 2024 , stay up to date with information and activities from Healthwatch Newcastle.