1. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  2. One-third of adults in England express doubts about their ability to receive timely healthcare

    News -

    - By Healthwatch England

    New research conducted in 2023, reveals a concerning lack of public confidence when it comes to accessing critical NHS services in England. Approximately one-third of adults in England express doubts about their ability to receive timely healthcare, including services such as GP appointments, mental health support, and hospital care.

  3. Have your say about health and social care services in Newcastle and Gateshead

    News -

    Healthwatch Newcastle and Healthwatch Gateshead are here to help make local health and care services better for you. We do this by finding out how you are experiencing these services and ultimately feeding this back to the people delivering and commissioning the services, to influence positive change based on what we have been told.

  4. Your experiences of Dentistry in 2023

    News -

    People have been telling us about challenges they face getting NHS dentistry. As a result we are working with the NHS Integrated Care Board (ICB) in the North East and North Cumbria to better understand people’s experiences of dentistry in 2023.

  5. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  6. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  7. What is Long Covid and what help is available?

    Advice and Information -

    Confused about Long Covid? Find out the common symptoms and how to get support.

  8. Plan B to tackle the spread of the Omicron variant

    Blog -

    The government has announced a Plan B for England to tackle the spread of the Omicron variant. What does that mean for us?

  9. COVID-19 update - 23 December 2021

    Blog -

    The discovery of the Omicron variant led the government to recently announce a new vaccination challenge. The Prime Minister set out a commitment that all adults in England would be offered a booster jab by the end of the year. However, even with the additional protection that vaccine boosters will give, the threat from Omicron remains serious.

  10. Confirmatory PCR tests temporarily suspended for positive lateral flow tests

    Blog -

    From 11 January 2022, people who receive positive lateral flow (LFD) results for COVID-19 will have to self-isolate immediately and won’t be required to take a confirmatory PCR test.

  11. If you have COVID-19 symptoms

    Advice and Information -

    If you have COVID-19 symptoms, you can take a PCR test by booking online at www.gov.uk/get-coronavirus-test or calling 119 between 7am and 11pm and self-isolate until you get your results

  12. Recovering from COVID-19

    Advice and Information -

    Your COVID Recovery is an NHS website that helps you to understand the illnesses and what you might expect as part of your recovery.

  13. Understanding carers’ experiences during the pandemic

    Blog -

    We wanted to gain a greater understanding of carers’ experiences during the COVID-19 pandemic. We included a short evaluation for people who had used Newcastle Carers’ services.

  14. COVID-19: your experiences of health and social care - May

    Report -

    We launched a survey in May 2020 titled ‘COVID-19: your experiences of health and social care’. This is the report on the responses we received up to the end of May.

  15. COVID-19: your experiences of health and social care - June

    Report -

    This is the COVID report on the responses we received up to the end of June 2020.

  16. Healthwatch - COVID-19 survey results July 2020

    Report -

    This is the final COVID report on the responses we received up to the end of July 2020.

  17. Newcastle Outer West PCN patient survey

    Report -

    Six GP practices in Outer West Newcastle - Denton Park Medical Group, Denton Turret Medical Group, Newburn Surgery, Parkway Medical Group, Throckley Primary Care Centre and Westerhope Medical Group - partnered with Healthwatch Newcastle to run a survey gathering patients’ views on additional services, accessing the practices and how COVID-19 affected their experience.

  18. What people think about the COVID19 vaccine

    Report -

    In early 2021 Healthwatch England designed a survey to help local services and national policymakers understand how they can improve the COVID-19 vaccination programme.

    We used the survey to support local services to adapt and improve the delivery of the vaccination programme locally.

  19. Getting Vaxed: Understanding User Experiences of the COVID-19 Vaccination Process in Newcastle upon Tyne

    Report -

    Healthwatch Newcastle engaged with local people to understand their experiences booking and
    receiving all of their Coronavirus vaccination(s). The project was prompted by feedback from a
    small number of local residents who shared their experiences of the Coronavirus vaccination
    process. Read the full report here :-