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1. Annual Report 2013-14

   Report - 31 March 2014

   The 2013–14 annual report outlines how we work with Newcastle communities and statutory and voluntary and community organisations to ensure “outstanding social care and health services for all”. You can read about all our activities, including how our volunteers helped us with GP ‘mystery shopping’ and how we gathered local opinions and experiences of health and social care. A summary of this annual report is also available.

2. Healthwatch Newcastle Committee meetings and AGM 2014

   Report - 16 September 2014

   Agendas, notes, and minutes for our committee meetings and annual general meeting.

3. Compliments, comments and complaints: encouraging feedback from your patients

   Report - 16 October 2014

   Between December 2013 and September 2014 our Champions carried out mystery shopping in GP practices throughout Newcastle. The aim was to find out the information GP practices gave about their procedures for compliments, comments and complaints, how clear that information was and how easy it was to find.