Your Care Your Way — the Accessible Information Standard

Do you have a condition that affects your ability to communicate or understand information? We’re campaigning with Healthwatch England - so everyone has health and care information in the way they need it.

Join the Your Care Your Way campaign

Accessible info standard

What is the Accessible Information Standard?

The Accessible Information Standard is a law that covers all publicly funded adult social care and health service providers. If you have a disability, impairment or sensory loss, or are a parent or carer of someone who does, you should expect:

  • To contact and be contacted by services in ways you find accessible
  • Services to give information and correspondence in formats you can read and understand
  • To be supported at appointments if needed.
  • Health and care services to help you communicate.

Find out more about our Your Care Your Way campaign at

Take part

Please tell us about your experiences.

Take the survey at

Easy read version at