In August, we were approached by a Newcastle resident who was struggling to find the right information. They needed to learn about the costs and standards of different care homes, but the answers were spread across lots of different places and were hard to understand. We put them in touch with the Adult Social Care Team, who then sent them a list of contacts in a more accessible form.
At one of our September drop-in sessions, we spoke to someone who felt stuck in terms of accessing mental health support. He told us that his current support wasn’t meeting his needs, and that he didn’t know what to do next. We walked him through his options including self-referral, providing a list of instructions and contacts. He left feeling happy that he now had steps to follow, and could now be active in improving his own care.