News and reports

This policy applies to all relevant decisions made by Tell Us North, Healthwatch Newcastle and Healthwatch Gateshead.

Read our annual report and all that we have done through the year as your local Healthwatch.

Healthwatch Newcastle engaged with local people to understand their experiences booking and
receiving all of their Coronavirus vaccination(s). The project was prompted by feedback from a
small number of local residents who shared their experiences of the Coronavirus vaccination
process. Read the full report here :-

Health and Social Care Committee inquiry into
NHS Dentistry Submission

Healthwatch Newcastle (HWN) engaged with autistic people and people with a learning disability to understand their experiences accessing and using GP services in Newcastle. GP Practice Managers across Newcastle were invited to share information around their processes for requesting and implementing reasonable adjustments and their capacity to make requested adjustments. Read our full report here :-

Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
- Reliability, Availability, and Responsiveness
- Delivering a High Standard of Care
- Integrity and the Alignment of Words & Actions
- Patients’ Safety

Our full report is available to read here

Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner.

Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

In March 2022 HWG and HWN launched a survey to gather young people’s views and general experiences of loneliness and social isolation.

This is a copy of our Record Keeping and Retention Policy

We compared the findings from two surveys of carers — one in Newcastle and one in North Tyneside. Our report looks at the similarities and differences in carers' needs in the two local authority areas during the COVID-19 pandemic.