You Said, We Did: March-April 2026 Case Studies

News - 1 April 2026

We’re proud that we help members of the public every week through our information helpline and in-person support at our regular drop-in sessions. Here is a recent example:
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In January, a Newcastle resident approached us asking for information to support their ongoing experience of raising serious concerns about alleged abusive behaviour by doctors within a GP surgery and subsequent handling of their complaint. Their complaint was motivated by their own experience but also a concern for the impact on others, and they had strong concerns about how their complaint had been managed.

After our initial conversation, it was clear that the patient was following the right complaints pathways, and had correctly escalated the issue to the Parliamentary and Health Service Ombudsman (PHSO). However, we were able to help further by signposting them towards the appropriate advocacy service. 

We received the feedback: "Thanks! I don't regret any decisions I made in considering others. It was difficult, but I had to speak up. Thank you for your sentiments and positive words of encouragement and empowerment!"

You can read our most recent case studies here.

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