The Accessible Information Standard

The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care. It aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand and the communication support they need from health and care services.
paper with 'accessible information standard' typed on it

Organisations are required to provide alternative formats where required, such as braille, large print, and easy read. They must also support people to communicate, for example by arranging a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

What do health and care organisations have to do?

  • Ask if you have any communication needs and asked how these needs can be met.
  • Record your needs in a clear and set way and highlight these needs in your file or notes so people are aware and know how to meet them.
  • Share information about your communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Deliver information to you in a way you can access and understand, with the option for communication support if needed.

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