Organisations are required to provide alternative formats where required, such as braille, large print, and easy read. They must also support people to communicate, for example by arranging a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
What do health and care organisations have to do?
- Ask if you have any communication needs and asked how these needs can be met.
- Record your needs in a clear and set way and highlight these needs in your file or notes so people are aware and know how to meet them.
- Share information about your communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Deliver information to you in a way you can access and understand, with the option for communication support if needed.
Find out more at https://tinyurl.com/bdfhydxs