Advice and Information

Know the symptoms of a heart attack
This February, NHS England and NHS Improvement is raising awareness of heart attack symptoms as part of the latest ‘Help Us Help You’ campaign.

The Accessible Information Standard
The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care. It aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand and the communication support they need from health and care services.

Home from Hospital
Home from Hospital is a free service. It provides practical and emotional support to older people returning home from hospital in Newcastle. Support is flexible and tailored to a person's individual needs.

Dental care myth busters
Did you know that dental practices are set up within the NHS in a completely different way to GP practices? There is no formal patient registration to see a dentist.

Colonoscopy confidence – your common sense bowel check
We know some people feel anxious or worried when they’re told they need a colonoscopy but it’s important to have this test if you’re referred. Bowel Cancer UK has launched the Colonoscopy Confidence campaign to explain what a colonoscopy is, why it matters and encourage people to attend their appointment.

Cervical Cancer Prevention Week
We’re supporting Cervical Cancer Prevention Week 17-23 January and encouraging women and people with a cervix not to ignore their invitation. Did you know, one in three eligible people don't attend cervical screening? It’s a test that saves lives.

The Accessible Information Standard - What you can expect from services
The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care.

If you have COVID-19 symptoms
If you have COVID-19 symptoms, you can take a PCR test by booking online at www.gov.uk/get-coronavirus-test or calling 119 between 7am and 11pm and self-isolate until you get your results

What is adult social care?
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

What to expect when waiting for care
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

What should I expect after being referred for mental health support?
Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.