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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Advice and Information -
When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect. -
Blog -
Are you a patient at Parkway Medical Group in Chapel House, Newcastle? -
Advice and Information -
We’re supporting Cervical Cancer Prevention Week 17-23 January and encouraging women and people with a cervix not to ignore their invitation. Did you know, one in three eligible people don't attend cervical screening? It’s a test that saves lives. -
Blog -
Healthwatch and the Care Quality Commission (CQC) are working together to hear your experiences of health and social care.
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Blog -
It has been a contractual requirement for each GP practice since April 2016 to have an active and involved Patient Participation Group (PPG). -
Advice and Information -
We’ve put together some of our resources on this page to help you keep up to date.
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Report -
Between December 2013 and September 2014 our Champions carried out mystery shopping in GP practices throughout Newcastle. The aim was to find out the information GP practices gave about their procedures for compliments, comments and complaints, how clear that information was and how easy it was to find.
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Report -
In the early autumn of 2014 we carried out a mystery shopper exercise on the NHS Choices GP profile pages for the 35 GP practices in Newcastle upon Tyne. -
Report -
From July to December 2015 we carried out research into what people want when booking a GP appointment in Newcastle. A discrete choice experiment survey was developed in partnership with Northumbria University. -
Report -
Following the publication our ‘GP appointments: what do Newcastle patients want?’ report we wanted to better understand how people define the term ‘urgent’ and whether they define it differently in different circumstances.
We collaborated with Healthwatch Gateshead to carry out a short survey with the public in our respective local authority areas during the summer and autumn of 2016. -
Report -
We presented some major research projects, including local home care services, people’s preference when making a GP appointment and young people’s attitude to dental care, inviting people to think about the next steps. Delegates also shortlisted Healthwatch Newcastle’s priorities for 2016—17. -
Report -
The report from the first forum, held in February 2020. This forum supports and develops patient participation groups (PPGs) in Newcastle and Gateshead. -
Report -
Six GP practices in Outer West Newcastle - Denton Park Medical Group, Denton Turret Medical Group, Newburn Surgery, Parkway Medical Group, Throckley Primary Care Centre and Westerhope Medical Group - partnered with Healthwatch Newcastle to run a survey gathering patients’ views on additional services, accessing the practices and how COVID-19 affected their experience. -
Report -
It has been a contractual requirement for each GP practice since April 2016 to have an active and involved Patient Participation Group (PPG).
We set out to create a best practice award for PPGs aimed to increase and improve the involvement of patients in their GP practice. Several GP practices in Newcastle and Gateshead participated in our pilot from autumn 2019 to February 2021. This interim report outlines what we did. -
Advice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most of your GP appointment. -
Advice and Information -
In a groundbreaking revelation, the latest report from Diabetes UK has sent shockwaves through the nation's healthcare landscape. The number of people living with diabetes in the UK has surpassed the 5 million mark for the first time, marking a significant milestone that demands our attention. This unprecedented figure not only highlights the scale of the diabetes epidemic but also underscores the urgent need for awareness, education, and proactive measures to tackle this growing public health challenge. -
Advice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
News -
Healthwatch Newcastle welcomes our newest recruits and volunteers -
Blog -
Volunteering with Healthwatch can help develop skills, gain experience and make a difference. Volunteers play a vital role in helping people have their say on health and social care. -
Report -
A concern about the impact of the COVID-19 related lockdowns of 2020—21,was a recognition that restrictions had made life particularly difficult for families experiencing domestic abuse. Healthwatch Newcastle's Committee chose this as a priority piece of work to explore in greater detail. -
Blog -
Our joint Annual General Meeting with Healthwatch Gateshead is being held to celebrate our recent work -
Blog -
Jon Knight becomes the Chair of Healthwatch Newcastle Committee -
Blog -
Our confidential signposting and information service can help you find the answers you need. We have helped people with many queries from patient transport to hospital to finding social care support. We can also make referrals to the Patient Advice and Liaison Service (PALS) and Independent Complaints Advocacy (ICA) on your behalf. -
Blog -
Tell Us North is a community interest company (CIC) in the North East of England. It has three new job vacancies that will support the delivery of the Healthwatch Gateshead and Healthwatch Newcastle contracts. -
Blog -
All the news and views from Healthwatch Newcastle this September -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meetings. -
Blog -
October is going to be a busy month in the Healthwatch Newcastle and Gateshead office, as we’re planning more outreach, engagement, and activities than ever before… we’re out and about at a few events this month so come and meet the team! -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
Agendas, notes, and minutes for our committee meetings and annual general meeting. -
Report -
The 2013–14 annual report outlines how we work with Newcastle communities and statutory and voluntary and community organisations to ensure “outstanding social care and health services for all”. You can read about all our activities, including how our volunteers helped us with GP ‘mystery shopping’ and how we gathered local opinions and experiences of health and social care. A summary of this annual report is also available. -
Report -
The annual report for 2014–15 sets out how we have continued to build on our commitment to outstanding social care and health services for all in Newcastle upon Tyne, it also outlines our refreshed strategic priorities and key goals for 2015–16. -
Report -
Our annual report for 2015–16 describes the work we have done over the last year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
Report -
This annual report covers our research into residents' involvement in care homes and the experiences of children and young people's with special educational needs and disabilities (SEND). -
Report -
Our annual report detailing our work for the financial year 2017-18. -
Report -
Our annual report detailing our work for the financial year 2018-19. -
Report -
Our annual report detailing our work for the financial year 2019-20. -
Report -
Our annual report for 2020–21 outlines our activities over the year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
Report -
Our annual report for 2021–22 outlines Healthwatch activities over the year to understand and improve people's experiences of social care and health services in Newcastle upon Tyne. -
Report -
This is a copy of our Record Keeping and Retention Policy -
Report -
Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.